In observance of Good Friday and the Easter holiday Flow Tech, Inc.’s office was closed on Friday, April 18, 2014. Although the office was closed that didn’t mean that our field and service technicians weren’t hard at work finishing up their projects before the week’s end. If they weren’t busy on the jobsite then they were on call and ready for action.
That very morning, Peter Lawson, one of our service technicians took an emergency call for a failed drive at Covidien. Blown fuses meant a new drive was required. Under normal circumstances (if the office had been open) Peter would have called in to see what drives we had available in stock. Luckily, a few months earlier, Kim Welch, our Office Manager and Accountant had the foresight to create a weekly VFD inventory list that she emails to the entire Flow Tech staff. Peter was easily able to check what was in inventory from his mobile device and saw we had the proper drive in stock.
He then made a quick call to Paul Beley, our Service Manager to get the appropriate pricing information. Being the team player that he is, Paul volunteered to pick up the drive from Flow Tech’s office and deliver it to Peter at the customer’s location. By the time Paul arrived Peter had the failed drive out. He easily installed and connected the new drive and the customer was up and running within three hours of first call for help. Now that’s service!
When we say 24/7 service, we really mean 24/7 service. You can always count on Flow Tech, Inc. to not only get the job done quickly and efficiently, but done right as well. We’re proud to employ such hard working and dedicated people. Our hats go off to Peter, Kim and Paul for making a potentially bad situation seem effortless.